Frequently asked questions

Quick answers about orders, delivery and payment.

Do you deliver to my city?

We deliver everywhere in Saudi Arabia. Delivery is free on orders over SAR 200.00; below that it's SAR 25.00.

How long does delivery take?

Usually 2–5 business days after your payment is confirmed.

Which payment methods do you accept?

Payments are processed securely on a hosted payment page. Card details never touch our servers.

Are prices inclusive of VAT?

Yes. All prices are in Saudi riyals and include 15% VAT.

How do I use a promo code?

Enter the code in your cart or on the checkout page and press Apply. One code can be used per order.

Do I need an account?

You can browse and fill your cart as a guest. Signing in is needed at checkout so you can follow your orders.

Can I change or cancel my order?